Experiencing trouble in a foreign country can be overwhelming, especially with the language barrier. However, Japan has highly organized systems to help you. Here is a step-by-step guide on what to do when things go wrong.
1. If You Lose Something (The “Koban” System)
Japan is famous for its high return rate of lost property. If you leave your wallet on a train or drop your phone in the street, don’t panic.
Visit a Koban: Look for the nearest Police Box (Koban「交番」). They are located near almost every train station.
File a Report: Tell the officer what you lost (Ishitsu-butsu). They will fill out a form and give you a receipt number.
Train Stations: If you lost an item on a train, go to the “Lost and Found” (Wasuremono Center) at the station.
2. If You Get Sick or Injured
If you feel unwell or have an accident, Japan’s medical system is excellent but can be complex for non-residents.
Non-Emergencies: Visit a local clinic (Naika for internal medicine). Most are open from 9:00 AM to 6:00 PM, but many close on Wednesday or Thursday , and Sunday.
Searching for Help: Use the JNTO Official Guide to find hospitals with English-speaking staff.
Emergencies: If you need an ambulance, dial 119. Say “Ambulance, please” or “Kyukyu-sha onegaishimasu.” Ambulance transport is free, but medical treatment is not.
3. If You Are a Victim of Theft or Crime
While Japan is very safe, crimes can still happen.
Dial 110: This is the emergency number for the police.
Passport Loss: If your passport is stolen or lost, you must visit a Koban to get a “Loss Certificate” (Ishitsu todoke) first. Then, contact your country’s embassy or consulate in Japan to apply for a replacement.
Cancel Cards: Immediately call your bank to freeze your credit cards.
4. Useful Emergency Phrases
English
Japanese (Romaji)
Help!
Tasukete!
I lost my [wallet/passport].
[Saifu/Pasupoto] wo nakushimashita.
I feel sick.
Kibun ga warui desu.
Where is the hospital?
Byoin wa doko desu ka?
Tip: Always carry your travel insurance information and a portable battery for your phone. Being able to use Google Maps and translation apps is your best defense in any situation.
コメント